The right of withdrawal does not apply to long-distance contracts for the delivery of sealed goods that are not suitable for return for reasons of health protection or hygiene if their seal was removed after delivery. Unsealed goods must remain unopened, EVAKEN GmbH reserves the right to exchange or return opened goods. Items returned to us without first requesting a return will not be accepted. Unfortunately we cannot accept returns of sale items or gift cards.
In order to exercise your right of withdrawal, you must inform us of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post or e-mail). You can use the attached model cancellation form for this, but it is not mandatory. If you make use of this option, we will immediately (e.g. by e-mail) send you confirmation of receipt of such a revocation. In order to meet the cancellation deadline, it is sufficient for you to send the communication regarding the exercise of the right of cancellation before the cancellation period has expired to:
In Steig 6
DAMAGE AND PROBLEMS
Please check your order upon receipt and contact us immediately if the item is defective, damaged or you receive the wrong item so we can investigate and resolve the issue.
The return costs are to be borne by the buyer.
The quickest way to ensure you get what you want is to return the item you have and, after accepting the return, make a separate purchase for the new item.
If you have any questions, you can always contact us at firstname.lastname@example.org.